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All ticket sales are final and non-refundable. Tickets are also non-transferable. This applies to all ticket types and to all circumstances, including (without limitation) non-attendance, late arrival, schedule conflicts, illness, travel issues, weather, or a change of mind.
No refunds or credits are offered for any reason. At Matcha On Ice's sole discretion, we may offer a credit toward a future Event. Credits are non-transferable, have no cash value, and expire 12 months after issue unless we state otherwise in writing. Offering a credit once does not oblige us to offer one again.
Refund/credit requests go to contact@matchaonice.com and are reviewed by our finance team. (Note: under the Terms, a credit is discretionary and not guaranteed.)
We may change an Event's date, time, venue, schedule, instructors, activities, vendors, partners, or inclusions at any time. A change does not entitle you to a refund. If we cancel an Event entirely and do not reschedule it, we will offer a credit toward a future Event, or a refund only where required by law. We are not responsible for travel, lodging, childcare, or any other costs you incur.
We are not liable for any delay, change, or cancellation caused by events outside our reasonable control, including weather, fire, natural disaster, public health orders, illness of key staff or instructors, venue issues, utility failures, government action, civil unrest, or vendor or partner failure.
By buying a ticket you agree to contact us before disputing a charge with your bank. A chargeback filed contrary to these Terms may result in a ban from future Events, and we may submit these Terms and your acceptance record as evidence.
If you have any questions regarding our Refunds Policy, please contact us at contact@matchaonice.com.